Shared by my friend, Brad Rourke, whose consulting firm helps large civic organizations work smarter in the public sphere.
I like this idea very much. It's always more productive to tell someone what they did to upset you, rather than call them names. It's also much easier to change a behaviour than to change who or what a person is.
"Focus on the part that matters: I don't care what you are, I care what you did." Wisdom for parenting, intimate relations--and dealing with racial ignorance. Great vid. Could have been a tad shorter/tighter, but that voice made for an easy listen. "I'm not gonna be chasing him down so I can figure out if he thinks he's a thief, deep down in his heart. I'm gonna be chasing him down so I can get my wallet back." Brilliant.
Posted by: Malissa Kullberg | 05/05/2010 at 07:57 PM